Terms of Service

General Terms and Conditions

Licensing and Insurance
Yellow Door Property Maintenance is fully licensed and insured, carrying $2,000,000 in general liability coverage.

Media and Communication Consent
By entering into this agreement, the client grants Yellow Door Property Maintenance permission to photograph and/or record video of completed and ongoing work. These materials will be used for record keeping and training purposes only. Photos and Videos will only be shared publicly or used in marketing materials with the written consent of the homeowner.
The client consents to being contacted by phone or email for communication related to services. Client information will not be shared with third parties without prior written consent.

Service Seasons

• Lawn care services are available from May 1 to October 31.

• Garden, landscape, hardscape, and seasonal cleanup services are available from April 1 to November 30.

Quotes and Pricing

Pricing Policy
All prices are quoted per service visit unless otherwise stated. Clients will only be invoiced for services rendered. Missed appointments due to weather, mechanical failure, or unforeseen circumstances will be credited on the final invoice.

Client-Initiated Cancellations
Appointments cancelled or skipped at the request of the client will be billed at the full service rate.

Quote Adjustments
Yellow Door Property Maintenance reserves the right to withdraw or revise any quoted price if site conditions change before or during service execution (e.g., installation of fencing, obstructed access, etc.).

Invoicing and Payment Terms

Billing Schedule

• Recurring invoices are issued on the 1st of each month, with payment due by the 15th.

• One-time or additional services (e.g., landscaping or gardening) are invoiced upon completion, with payment due immediately upon receipt.

Flat-Rate Billing
Lawn maintenance is billed at a flat monthly rate based on 4 visits per month over a 6-month period (totaling 24 visits). This rate is fixed and will not fluctuate regardless of the actual number of visits in a given month.

Deposits
A deposit of up to 30% of the total project cost may be required in advance for garden, landscape, or hardscape projects involving material procurement.

Service Adjustments Due to Weather

• If an appointment is missed due to weather and cannot be rescheduled within a reasonable time, a 50% surcharge may be applied to the next visit if grass height exceeds 8 inches.

• If an appointment is missed due to other factors (e.g., mechanical failure) and not made up promptly, Yellow Door Property Maintenance will rectify excessive growth and residue at no extra charge.

Refunds
Missed, prepaid appointments not rescheduled will be fully refunded on the final invoice. Clients may request an earlier refund via e-transfer.

Late Payments
Invoices are considered overdue after 30 days from the date of issue. A 10% monthly interest charge will apply to overdue balances until paid in full.

Disputes
Any billing discrepancies must be reported within 15 days of the invoice date.

Non-Payment and Service Suspension
If payment is not received for two consecutive billing cycles, services will be suspended. Upon payment, services will resume. If the lawn height exceeds 8 inches due to suspended service, a surcharge of 50% to 200% may apply to the first resumed visit.

Contract Cancellation Policy

• Client-initiated cancellations require three (3) weeks' written notice. Failure to provide notice will result in a cancellation fee equal to three weeks of service.

• If the contract was prepaid annually, the same notice period applies. A prorated refund will be issued via e-transfer.

• If Yellow Door Property Maintenance initiates cancellation, the client will receive a minimum of three (3) weeks' notice.

Service Schedule and Maintenance Practices

Lawn Maintenance
Weekly lawn service includes:

• Mowing all turf areas

• Trimming along edges

• Blowing debris from all hard surfaces

Client Responsibilities
Clients must ensure all personal items (e.g., hoses, toys, pet waste) are removed from lawn areas before service. Yellow Door Property Maintenance is not liable for damage to items left on the lawn.

Scheduled Cuts
24 lawn care visits are provided over a 26-week season. One week in August and one in October will be skipped due to company shutdown; clients will be notified at least 5 business days in advance.

Cutting Height and Patterns
Grass will be cut between 2” and 4”, depending on seasonal and site-specific conditions. Clients may request alternate cutting heights or stripe patterns in advance; additional charges may apply.

Weather Conditions
Services may proceed in light rain, depending on safety and property conditions. Yellow Door Property Maintenance will not operate equipment if turf is too soft or waterlogged and will communicate alternate arrangements as needed.

Grass Clipping Policy
Efforts will be made to mulch and disperse clippings to avoid buildup, but visible clippings may remain during periods of rapid growth.

Frost Heave and Lawn Rolling
If frost heave poses a safety risk, Yellow Door Property Maintenance may request permission to roll the lawn. This will be performed at no cost to the client.

Liability and Client Obligations

Site Preparation and Notification
The client must notify Yellow Door Property Maintenance in writing of any exposed utilities (e.g., Rogers/Bell lines, electrical or plumbing infrastructure) prior to service. Yellow Door Property Maintenance is not liable for damages where no prior notice is given.

Irrigation Systems
The client is responsible for ensuring sprinkler heads and boxes are properly installed below mower blade height (minimum 2” clearance). Yellow Door Property Maintenance is not liable for damage to improperly installed irrigation components.

Tire Marks and Lawn Damage
While care is taken to prevent tire marks, damage may occur on wet or bare areas. Excessive damage will be repaired by Yellow Door Property Maintenance at no cost. Requests for immediate sod replacement will be at the client's expense.

Disclaimer
All services are provided for aesthetic purposes only. Yellow Door Property Maintenance assumes no structural or legal liability related to the condition, use, or resale of the property.